Contact us

At Ecoplus Solution LLC, we believe that exceptional customer service is the cornerstone of a successful partnership. Whether you’re a restaurant owner looking to make the switch to sustainable dinnerware, a catering company in need of bulk orders, or a grocery store seeking eco-friendly packaging solutions, our team is here to assist you every step of the way.

We understand that navigating the world of sustainable disposables can be overwhelming, which is why we’ve made it our mission to provide not only high-quality products but also the expert guidance and support you need to make informed decisions. Our dedicated customer service team is committed to responding promptly, addressing your concerns thoroughly, and ensuring that your experience with Ecoplus Solution is nothing short of exceptional.

I. Get in Touch – Multiple Ways to Reach Us

We offer several convenient ways for you to get in touch with our team. Whether you prefer to call, email, or visit us in person, we’re here to ensure your questions are answered and your needs are met.

Contact Information

  • Company Name: Ecoplus Solution LLC

  • Physical Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA

  • Phone Number: +84919912232

  • Email Address: thongnv37@gmail.com

  • Website: ecoplus.space

Business Hours

Our team is available to assist you during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM (Mountain Time)

  • Saturday: 10:00 AM – 4:00 PM (Mountain Time)

  • Sunday: Closed

We understand that emergencies and urgent inquiries can arise outside of regular business hours. If you need immediate assistance, please don’t hesitate to leave a voicemail or send us an email, and we will respond as quickly as possible.

II. Contact Form – Send Us a Message

For your convenience, we offer a simple and secure contact form that allows you to send us a message directly from our website. Whether you have a question about our products, need assistance with an order, or want to request a quote, our team will review your message and respond promptly.

What to Include in Your Message

To help us assist you more efficiently, please include the following information when filling out our contact form:

  • Your Full Name – So we know who we’re speaking with.

  • Company Name (if applicable) – This helps us understand your business needs.

  • Email Address – So we can respond to your inquiry.

  • Phone Number – In case we need to reach you directly.

  • Order Number (if applicable) – If you’re contacting us about an existing order.

  • Subject – A brief summary of your inquiry.

  • Message – Detailed information about your question, request, or concern.

Response Time

We take pride in our responsiveness and strive to reply to all inquiries within 24 hours during business days. For more complex inquiries, we may take additional time to ensure we provide you with the most accurate and helpful information possible.

III. Frequently Asked Questions – Quick Answers to Common Questions

Before reaching out, you may find the answer to your question in our Frequently Asked Questions (FAQ) section. We’ve compiled a list of the most common inquiries we receive from our customers to help you find the information you need quickly and easily.

Product Questions

Q: Are your products truly compostable?
A: Yes, many of our products are certified commercially compostable by organizations such as BPI (Biodegradable Products Institute). This means they can be broken down into nutrient-rich soil in industrial composting facilities. We recommend checking the specific product details for certification information.

Q: What materials are your products made from?
A: Our products are made from a variety of sustainable materials, including sugarcane fiber, bamboo, plant fiber, wood, and paperboard. These materials are renewable, biodegradable, and free from added PFAS and other harmful chemicals.

Q: Can your products hold hot and cold foods?
A: Yes, our products are designed to be versatile and can withstand a wide range of temperatures. Many of our plates, bowls, and trays are suitable for both hot and cold applications, with some capable of withstanding temperatures up to 176°F.

Q: Are your products microwave and freezer safe?
A: Many of our products are both microwave and freezer safe. However, we recommend checking the specific product details for usage guidelines and temperature limitations.

Q: Do you offer custom branding or printing on your products?
A: Yes, we offer customization options for many of our products, including custom printing and branding on cups, boxes, and containers. Please contact our team for more information and a personalized quote.

Ordering Questions

Q: How do I place an order?
A: You can place an order directly through our website by browsing our product catalog, adding items to your cart, and completing the checkout process. If you need assistance, our team is here to help.

Q: Do you offer bulk discounts?
A: Yes, we offer competitive bulk pricing on large orders. Please contact our team for a customized quote based on your specific needs.

Q: Can I request a sample before placing a large order?
A: Absolutely! We understand that seeing and testing our products in person can give you the confidence you need to make a purchase decision. Please contact us to request samples.

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as Apple Pay and Google Pay. Our payment processing is handled securely through Stripe, ensuring your financial information is protected.

Shipping Questions

Q: How long does shipping take?
A: Shipping times vary depending on your location and the shipping method selected at checkout. We offer standard and expedited shipping options to meet your needs.

Q: Do you ship internationally?
A: Yes, we ship to customers around the world. Please note that international shipping times and costs may vary.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.

Returns and Refunds

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of delivery to initiate a return. Please note that returned items must be in their original condition.

Q: How long does it take to process a refund?
A: Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

IV. Contacting Us About Specific Needs

We understand that every business is unique, and your needs may vary depending on your industry, size, and specific requirements. Our team is here to provide tailored support for a wide range of scenarios.

For Restaurant and Cafe Owners

If you’re looking to make the switch to sustainable dinnerware for your restaurant or cafe, we can help you select the right products for your menu, budget, and brand. We offer guidance on everything from portion sizes and material options to customization and bulk pricing.

Contact us for:

  • Product recommendations based on your menu and service style.

  • Assistance with transitioning from plastic or foam to compostable alternatives.

  • Custom branding and printing options.

  • Bulk ordering and delivery scheduling.

For Catering Companies

Catering events require reliable, high-quality dinnerware that can withstand the demands of large-scale service. Our products are designed to be durable, functional, and visually appealing, making them the perfect choice for weddings, corporate events, and more.

Contact us for:

  • Bulk ordering and event-specific packaging solutions.

  • Recommendations for durable, leak-proof products.

  • Custom branding for event-specific needs.

For Bakeries and Grocery Stores

Our bakery boxes, cupcake containers, and display solutions are designed to showcase your baked goods while keeping them fresh and protected. Whether you’re packaging individual cupcakes or full sheet cakes, we have the right solution for you.

Contact us for:

  • Recommendations for bakery-specific packaging.

  • Custom printing and branding on boxes and containers.

  • Bulk ordering for high-volume needs.

For Food Trucks and Concession Stands

Convenience and durability are key for food trucks and concession stands. Our products are lightweight, stackable, and easy to store, making them ideal for mobile foodservice operations.

Contact us for:

  • Product recommendations for on-the-go service.

  • Space-saving and storage solutions.

  • Competitive pricing for bulk orders.

V. Corporate and Partnership Inquiries

At Ecoplus Solution, we are always open to exploring new partnerships and collaboration opportunities. Whether you’re a supplier, distributor, or retailer interested in carrying our products, we’d love to hear from you.

Supplier Partnerships

We are always looking to expand our network of reliable suppliers who share our commitment to quality and sustainability. If you manufacture sustainable disposable dinnerware products and are interested in partnering with us, please reach out to our team.

Distribution Partnerships

If you’re a distributor looking to add high-quality, sustainable products to your portfolio, we would be happy to discuss partnership opportunities. Our products are in high demand across the United States and internationally, and we are eager to expand our reach.

Retail Partnerships

Are you a retailer interested in carrying Ecoplus Solution products? Contact us to learn more about wholesale pricing, product availability, and marketing support.

VI. Media and Press Inquiries

We welcome media and press inquiries about our company, products, and mission. Whether you’re writing an article about sustainable foodservice solutions, looking to feature our products in a publication, or interested in interviewing our founders, our team is here to assist.

Media Contact Information

For media and press inquiries, please contact us directly at:

  • Email: thongnv37@gmail.com

  • Phone: +84919912232

We are committed to responding to media inquiries promptly and providing the information you need for your story.

VII. Feedback and Suggestions

At Ecoplus Solution, we value your feedback and are always looking for ways to improve. Whether you have a suggestion for a new product, an idea for improving our website, or feedback on your experience with our team, we want to hear from you.

How to Provide Feedback

You can provide feedback in several ways:

  • Email: thongnv37@gmail.com

  • Phone: +84919912232

  • Contact Form: Available on our website

We take all feedback seriously and use it to continuously improve our products, services, and customer experience.

VIII. Stay Connected

We believe that building a community of like-minded individuals and businesses is essential to creating a more sustainable future. Stay connected with Ecoplus Solution by following us on social media and subscribing to our newsletter.

Social Media

Stay up to date with the latest news, product launches, and sustainability tips by following us on social media. We regularly share content about sustainable foodservice practices, product innovations, and industry trends.

Newsletter

Subscribe to our newsletter to receive exclusive offers, product updates, and sustainability insights delivered directly to your inbox. Our newsletter is a great way to stay informed about the latest developments at Ecoplus Solution and in the sustainable foodservice industry.

IX. Visit Us – We’re Located in Albuquerque, NM

We are proud to call Albuquerque, New Mexico, our home. Our headquarters serve as the hub of our operations, where we manage our inventory, customer service, and distribution network.

Our Office Location

Ecoplus Solution LLC
1209 MOUNTAIN ROAD PL NE, STE R
ALBUQUERQUE, NM 87110
USA

Directions

We are conveniently located in Albuquerque and easily accessible from major highways and thoroughfares. If you’re planning to visit us, please contact us in advance to ensure that we have someone available to meet with you.

What to Expect During Your Visit

When you visit our office, you’ll have the opportunity to:

  • View Product Samples – See our products in person and assess their quality and functionality.

  • Discuss Your Needs – Meet with our team to discuss your specific requirements and explore solutions.

  • Learn About Sustainability – Gain insights into the sustainable materials and processes behind our products.

X. Our Commitment to Customer Support

At Ecoplus Solution, we pride ourselves on providing exceptional customer support that goes above and beyond. Our team is dedicated to ensuring that every interaction you have with us is positive, productive, and professional.

What Sets Our Customer Support Apart

  • Responsiveness – We understand that your time is valuable, and we strive to respond to all inquiries within 24 hours.

  • Expertise – Our team has extensive knowledge of our products and the sustainable foodservice industry, enabling us to provide informed recommendations and solutions.

  • Personalization – We take the time to understand your unique needs and tailor our support accordingly.

  • Follow-Up – We don’t just answer your questions and move on. We follow up to ensure that your needs are fully met and that you are satisfied with our products and services.

Our Promise to You

When you contact Ecoplus Solution, you can expect:

  • A Friendly and Professional Response – Our team is here to help, and we are committed to providing a positive experience from the very first interaction.

  • Accurate and Helpful Information – We provide clear, accurate, and actionable information to help you make informed decisions.

  • Timely Resolution of Issues – If you encounter any issues with your order or our products, we will work diligently to resolve them as quickly as possible.

XI. Frequently Asked Questions About Contacting Us

To help you reach us more efficiently, we’ve compiled a list of frequently asked questions about contacting Ecoplus Solution.

Q: How quickly can I expect a response to my inquiry?
A: We aim to respond to all inquiries within 24 hours during business days. For more complex inquiries, we may take additional time to ensure we provide you with the most accurate and helpful information.

Q: What information should I include when contacting you about an order?
A: To help us assist you efficiently, please include your full name, email address, order number (if applicable), and a detailed description of your question or concern.

Q: Can I schedule a phone consultation with a product specialist?
A: Yes, we offer phone consultations with our product specialists. Please contact us to schedule a convenient time to discuss your needs.

Q: Do you offer support outside of regular business hours?
A: While our team is available during regular business hours, you can leave a voicemail or send us an email at any time. We will respond as soon as possible during the next business day.

Q: Can I visit your office to view products in person?
A: Yes, we welcome visitors to our Albuquerque office. Please contact us in advance to schedule a visit and ensure that someone is available to assist you.

XII. Connect with Us Today – We’re Here to Help

We are passionate about helping businesses make the switch to sustainable disposable dinnerware, and we are here to support you every step of the way. Whether you’re a new customer with questions about our products or a long-time partner looking for support, we would love to hear from you.

We Look Forward to Hearing from You

Thank you for considering Ecoplus Solution as your partner in sustainable foodservice solutions. We are committed to providing you with the highest quality products, exceptional customer service, and the support you need to make a positive impact on the environment.

  • Phone: +84919912232

  • Email: thongnv37@gmail.com

  • Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA

  • Website: ecoplus.space

Ecoplus Solution LLC – Sustainable Dinnerware for a Better Tomorrow.