Privacy Policy

Your Privacy Matters – How Ecoplus Solution LLC Protects Your Information

At Ecoplus Solution LLC, we take your privacy and the security of your personal information very seriously. We understand that in today’s digital world, trust is earned through transparency, accountability, and a steadfast commitment to protecting the data you entrust to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

We are committed to being transparent about our data practices and to providing you with control over your personal information. Whether you are a business owner ordering sustainable dinnerware for your restaurant, a customer exploring our product catalog, or a visitor to our website, you can trust that your privacy is protected when you interact with Ecoplus Solution.

---

I. Introduction and Overview

Our Commitment to Privacy

Privacy is not just a legal obligation at Ecoplus Solution—it is a fundamental value that guides how we operate. We believe that you should always know what information we collect, why we collect it, and how we use it. We also believe that you should have meaningful control over your personal data.

This Privacy Policy applies to all personal information collected through our website, ecoplus.space, and any related services, applications, or communications. By using our website or services, you consent to the data practices described in this policy.

Scope of This Policy

This Privacy Policy covers:

• Information We Collect – The types of data we gather from you.

• How We Collect Information – The methods we use to obtain your data.

• How We Use Your Information – The purposes for which we process your data.

• Information Sharing – With whom we share your data and why.

• Data Security – How we protect your information.

• Your Rights and Choices – The control you have over your data.

• Cookies and Tracking – Our use of cookies and similar technologies.

• Children’s Privacy – Our policy regarding minors.

• Policy Updates – How we notify you of changes to this policy.

---

II. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you interact with our website or services. This may include:

1. Contact Information

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Company name (if applicable)

2. Account Information

• Username and password (if you create an account)

• Account preferences and settings

• Order history and purchase details

3. Payment Information

• Credit or debit card details (processed securely through Stripe)

• Billing address

• Payment method preferences

4. Communication Information

• Messages, comments, or inquiries you send to us

• Feedback and survey responses

• Customer service interactions

5. Demographic Information

• Age, gender, and other demographic data (if provided)

• Interests and preferences (if shared)

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity. This includes:

1. Device Information

• IP address

• Browser type and version

• Operating system

• Device type and model

• Screen resolution and display settings

2. Usage Information

• Pages visited and time spent on each page

• Links clicked and actions taken

• Search queries and product views

• Referring website or source

• Date and time of visit

3. Location Information

• Approximate geographic location based on IP address

• Country, region, and city (if available)

4. Cookie Data

• Cookie identifiers

• Session IDs and preferences

• Tracking pixels and similar technologies

Information from Third Parties

In some cases, we may receive information about you from third-party sources:

• Payment Processors – Stripe may provide transaction confirmation and limited information to facilitate payment processing.

• Shipping Carriers – We may receive delivery confirmation and tracking updates from our shipping partners.

• Analytics Providers – Services like Google Analytics may provide aggregated data about website traffic and user behavior.

• Social Media Platforms – If you interact with our social media accounts, we may receive information from those platforms.

---

III. How We Collect Information

Direct Collection

We collect information directly from you when you:

• Place an order or make a purchase

• Create an account or log in

• Subscribe to our newsletter or marketing communications

• Fill out a contact form or send us an email

• Participate in surveys, contests, or promotions

• Provide feedback or reviews

• Contact our customer support team

Automated Collection

We collect information automatically through:

• Cookies – Small text files stored on your device to track preferences and activity.

• Web Beacons – Invisible graphics that help us analyze user behavior.

• Log Files – Server logs that record website activity.

• Analytics Tools – Third-party analytics services that track website usage.

Passive Collection

We may also collect information passively when you:

• Browse our website or view product pages

• Scroll, click, or interact with website elements

• Open emails or click on links in our communications

• Use social media plugins or share content from our site

---

IV. How We Use Your Information

Primary Purposes

We use the information we collect for the following purposes:

1. Order Processing and Fulfillment

• Process and complete your orders

• Communicate order status and shipping updates

• Provide order confirmations and receipts

• Handle returns, exchanges, and refunds

2. Account Management

• Create and maintain your account

• Provide access to account features and order history

• Manage account preferences and settings

• Provide account security and support

3. Customer Service

• Respond to inquiries and requests

• Resolve issues and complaints

• Provide technical support

• Enhance the customer experience

4. Marketing and Communications

• Send promotional materials and special offers (with your consent)

• Provide product recommendations and updates

• Share news about new products and features

• Personalize marketing content based on your preferences

5. Website Improvement

• Analyze website usage and trends

• Optimize user experience and navigation

• Improve product selection and recommendations

• Enhance website functionality and performance

6. Legal and Compliance

• Comply with applicable laws and regulations

• Detect and prevent fraud or unauthorized activities

• Protect our rights and interests

• Enforce our Terms and Conditions

Secondary Purposes

We may also use your information for:

• Research and Analysis – Conducting market research, surveys, and data analysis.

• Product Development – Using feedback to improve our products and services.

• Business Operations – Managing our business operations, including accounting and reporting.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Contractual Necessity – Processing is necessary to fulfill a contract with you, such as processing your order.

• Legitimate Interests – Processing is necessary for our legitimate business interests, such as improving our website or marketing our products.

• Consent – We have obtained your explicit consent to process your data for specific purposes.

• Legal Obligation – Processing is necessary to comply with a legal obligation.

---

V. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences, track your activity, and enhance your browsing experience. We use cookies and similar technologies to improve our website and provide a better user experience.

Types of Cookies We Use

1. Essential Cookies
These cookies are necessary for the basic functionality of our website, such as:

• Maintaining your session and logging you in

• Remembering items in your shopping cart

• Processing payments securely

• Ensuring website security and stability

2. Performance and Analytics Cookies
These cookies help us understand how visitors use our website, including:

• Which pages are visited most frequently

• How visitors navigate through the site

• Where visitors come from (referring websites)

• How we can improve our website

3. Functionality Cookies
These cookies remember your preferences and settings, such as:

• Language preferences

• Font size and display settings

• Previously viewed products

• Saved items and wishlists

4. Marketing and Advertising Cookies
These cookies are used to:

• Deliver relevant advertisements

• Track the effectiveness of marketing campaigns

• Personalize marketing content

• Limit the number of times you see an ad

Third-Party Cookies

We may also allow third-party service providers to place cookies on your device for analytics, advertising, and other purposes. These third parties include:

• Google Analytics

• Stripe (for payment processing)

• Social media platforms (Facebook, Instagram, etc.)

• Advertising networks and partners

Your Cookie Choices

You have the right to control how cookies are used on your device:

• Browser Settings – Most browsers allow you to control cookies through your browser settings. You can choose to block all cookies, accept only certain types, or delete existing cookies.

• Opt-Out Tools – Some third-party services offer opt-out tools to prevent their cookies from being placed on your device.

• Cookie Consent Tools – When you first visit our website, you may be presented with a cookie consent banner that allows you to accept or decline non-essential cookies.

Please note that blocking or deleting cookies may affect the functionality of our website and your user experience.

---

VI. Information Sharing and Disclosure

Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our business and providing our services:

We require all third-party service providers to maintain the confidentiality and security of your information and to use it only for the specific purposes for which it was shared.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, including but not limited to:

• Subpoenas, court orders, or legal processes

• Government or law enforcement investigations

• Legal proceedings or disputes

• Compliance with applicable laws and regulations

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such transfer and provide you with choices regarding your information.

Protection of Rights

We may also disclose your information when we believe it is necessary to:

• Protect our rights, property, and interests

• Enforce our Terms and Conditions and other policies

• Detect, prevent, or address fraud or security issues

• Protect the safety of our customers and others

Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Social Media Sharing

If you choose to share content from our website on social media platforms, those platforms may collect information about your activity. We are not responsible for the privacy practices of social media platforms.

---

VII. Data Security

Our Security Measures

We implement a comprehensive set of security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

1. Technical Security

• SSL/TLS encryption for all data transmitted between your device and our website

• Secure data storage and backup systems

• Firewalls and intrusion detection systems

• Regular security audits and vulnerability assessments

2. Administrative Security

• Access controls and restrictions for employee data access

• Confidentiality agreements and data handling policies

• Regular security training for employees

• Vendor risk assessments and security reviews

3. Physical Security

• Secure data centers and facilities

• Access controls and monitoring systems

• Environmental controls to protect data centers

4. Payment Security

• PCI Service Provider Level 1 compliance through Stripe

• Tokenization of payment information

• End-to-end encryption for payment processing

Limitations of Security

While we take reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and we are not responsible for the security of information transmitted outside of our control.

What You Can Do

You can also help protect your information by:

• Using strong, unique passwords for your account

• Keeping your devices and software updated

• Avoiding sharing your account credentials with others

• Using secure networks for online transactions

• Being cautious of phishing attempts and suspicious communications

---

VIII. Data Retention

Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order Information – Retained for accounting, tax, and compliance purposes, typically for at least 7 years.
Account Information – Retained for as long as your account is active, plus a reasonable period thereafter.
Marketing Data – Retained until you unsubscribe or request deletion.
Customer Service Records – Retained for a reasonable period for service and support purposes.

Data Disposal

When your information is no longer needed, we securely dispose of it through:

• Digital Data – Secure deletion, anonymization, or encryption of digital records.

• Physical Data – Shredding or secure disposal of physical documents.

Data Anonymization

In some cases, we may anonymize your data so that it can no longer be associated with you. Anonymized data may be retained indefinitely for analytical and research purposes.

---

IX. Your Rights and Choices

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

1. Right to Access
You have the right to request a copy of the personal information we hold about you, as well as information about how we use it.

2. Right to Rectification
You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.

3. Right to Erasure (“Right to Be Forgotten”)
You have the right to request that we delete your personal information, subject to certain legal limitations.

4. Right to Restrict Processing
You have the right to request that we limit the processing of your personal information in certain circumstances.

5. Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.

6. Right to Object
You have the right to object to the processing of your personal information for certain purposes, including direct marketing.

7. Right to Withdraw Consent
If we are processing your information based on your consent, you have the right to withdraw that consent at any time.

8. Right to Lodge a Complaint
You have the right to lodge a complaint with a data protection authority if you believe your rights have been violated.

How to Exercise Your Rights

To exercise any of your rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe, typically within 30 days.

When making a request, please provide:

• Your full name and contact information

• The nature of your request

• Any additional information that may help us respond to your request

We may need to verify your identity before processing your request to protect your privacy and security.

Your Marketing Choices

Opt-Out of Marketing Communications
You can opt out of receiving marketing communications from us at any time by:

• Clicking the “Unsubscribe” link in any marketing email

• Updating your communication preferences in your account settings

• Contacting us directly

Please note that even if you opt out of marketing communications, you may continue to receive transactional and administrative communications related to your orders.

Cookie Preferences
You can manage your cookie preferences through your browser settings or through the cookie consent tool on our website.

Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) feature that signals to websites that you prefer not to be tracked. We do not currently respond to DNT signals due to the lack of a standardized interpretation of DNT across all platforms.

---

X. Children’s Privacy

Our Commitment to Protecting Children

Our website and services are not directed to or intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

Parental Consent

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove the information and ensure that your child’s privacy is protected.

Age Requirement

By using our website or services, you represent that you are at least 18 years old or have the legal capacity to enter into agreements. If you are between 13 and 18 years old, you must have parental or guardian consent to use our services.

---

XI. International Data Transfers

Cross-Border Data Transfers

As a global company, we may transfer your personal information to countries outside your country of residence, including the United States, where our headquarters are located. These countries may have different data protection laws than your country of residence.

Adequacy Measures

When transferring personal information internationally, we take appropriate measures to ensure that your data is protected, including:

• Standard Contractual Clauses – Using EU-approved standard contractual clauses for data transfers.

• Data Protection Agreements – Entering into data protection agreements with our partners and service providers.

• Adequacy Decisions – Relying on adequacy decisions where applicable.

Your Consent

By providing your personal information to us, you consent to the transfer of your data to countries outside your country of residence, including the United States, for the purposes described in this Privacy Policy.

---

XII. Third-Party Privacy Practices

Third-Party Services

Our website may contain links to third-party websites, applications, and services that are not owned or operated by Ecoplus Solution. This Privacy Policy does not apply to the privacy practices of these third parties.

Your Responsibility

When you visit third-party websites or use third-party services, you are subject to their privacy policies and terms of use. We encourage you to review these policies carefully before providing any personal information.

Third-Party Privacy Policies

We are not responsible for the content, security, or privacy practices of third-party websites or services. You access them at your own risk.

---

XIII. Updates to This Privacy Policy

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

Notification of Changes

If we make significant changes to this Privacy Policy, we will notify you through:

• A prominent notice on our website

• An email to the address associated with your account

• A notification in your account dashboard

Continued Use

Continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

Review Period

We recommend that you review this Privacy Policy periodically to stay informed of any updates. The date of the latest revision will be indicated at the bottom of this page.

---

XIV. How to Contact Us

We’re Here to Help

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to contact us. Our team is committed to addressing your privacy concerns promptly and professionally.

Contact Information

• Email: thongnv37@gmail.com

• Phone: +84919912232

• Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA

Data Protection Officer

We have designated a Data Protection Officer (DPO) to oversee our data protection and privacy practices. You can contact our DPO through the contact information provided above.

Response Time

We are committed to responding to all privacy-related inquiries within a reasonable timeframe, typically within 30 days. For complex requests, we may require additional time to respond.

---

XV. Frequently Asked Questions About Privacy

Q: What personal information does Ecoplus Solution collect?

A: We collect information you provide, such as your name, email address, phone number, shipping address, and payment details. We also automatically collect device information, usage data, and cookie data.

Q: How does Ecoplus Solution use my personal information?

A: We use your information to process orders, manage your account, provide customer service, send marketing communications (with your consent), improve our website, and comply with legal obligations.

Q: Does Ecoplus Solution share my information with third parties?

A: We share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping carriers, and analytics providers. We require these providers to protect your information.

Q: Is my personal information secure?

A: Yes, we implement comprehensive security measures to protect your information, including SSL encryption, secure storage, and access controls. We partner with Stripe, a PCI Service Provider Level 1 certified payment processor, for secure payment processing.

Q: How can I opt out of marketing communications?

A: You can opt out by clicking the “Unsubscribe” link in any marketing email, updating your preferences in your account settings, or contacting our team directly.

Q: Can I request that my personal information be deleted?

A: Yes, you have the right to request deletion of your personal information, subject to certain legal limitations. Please contact us to make this request.

Q: Does Ecoplus Solution use cookies?

A: Yes, we use cookies to enhance your browsing experience, track website usage, and personalize content. You can manage your cookie preferences through your browser settings.

Q: Is my payment information stored on your servers?

A: No, we do not store your payment information on our servers. All payment processing is handled securely through Stripe, our trusted payment partner.

Q: How long does Ecoplus Solution retain my personal information?

A: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Q: Does Ecoplus Solution sell my personal information to third parties?

A: No, we do not sell your personal information to third parties. We share information only with trusted service providers who help us operate our business.

---

XVI. California Privacy Rights

California Consumer Privacy Act (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include:

• Right to Know – You have the right to know what personal information we collect, use, and disclose about you.

• Right to Delete – You have the right to request the deletion of your personal information.

• Right to Opt-Out – You have the right to opt out of the sale of your personal information. We do not sell personal information.

• Right to Non-Discrimination – You have the right to not be discriminated against for exercising your privacy rights.

To exercise your CCPA rights, please contact us using the information provided above.

California “Do Not Track” Disclosure

California law requires us to disclose how we respond to Do Not Track signals. We do not currently respond to Do Not Track signals due to the lack of a standardized interpretation across all platforms.

---

XVII. GDPR Compliance (For European Users)

Data Protection Rights

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These rights include:

• Right to Access – Request access to your personal data.

• Right to Rectification – Request correction of inaccurate or incomplete data.

• Right to Erasure – Request deletion of your personal data.

• Right to Restrict Processing – Request restriction of processing.

• Right to Data Portability – Request transfer of your data to another service.

• Right to Object – Object to processing of your data.

• Rights Related to Automated Decision-Making – Request human intervention in automated decisions.

Data Controller

Ecoplus Solution LLC is the data controller responsible for your personal information. Our contact information is provided in the “Contact Us” section.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our compliance with GDPR. You can contact our DPO using the contact information provided.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe your rights have been violated.

---

XVIII. Conclusion

Our Promise to You

At Ecoplus Solution, we are committed to protecting your privacy and safeguarding your personal information. We believe that transparency, accountability, and trust are essential to building lasting relationships with our customers.

Review and Questions

We encourage you to review this Privacy Policy regularly and to contact us if you have any questions, concerns, or requests regarding your privacy. Your trust is important to us, and we are committed to earning and maintaining it every day.

Thank you for choosing Ecoplus Solution as your partner in sustainable foodservice solutions. We look forward to serving you and helping you make a positive impact on the environment.

---

Contact Us

• Email: thongnv37@gmail.com

• Phone: +84919912232

• Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA