Terms and Conditions

Welcome to Ecoplus Solution LLC – Terms of Use

Welcome to Ecoplus Solution LLC. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website or making a purchase. If you do not agree to these terms, you should not use our website or services.

These Terms and Conditions govern your use of the Ecoplus Solution LLC website, including all content, products, and services available through our platform. They constitute a legally binding agreement between you and Ecoplus Solution LLC. We reserve the right to update or modify these terms at any time, and any changes will be effective immediately upon posting. Your continued use of our website constitutes your acceptance of any such changes.

I. General Information

Company Details

  • Company Name: Ecoplus Solution LLC

  • Physical Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA

  • Phone Number: +84919912232

  • Email Address: thongnv37@gmail.com

  • Website: ecoplus.space

About These Terms

These Terms and Conditions apply to all users of our website, including but not limited to visitors, customers, merchants, and contributors of content. By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as our Privacy Policy and other policies referenced herein.

Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not access or use our website. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

II. Use of Our Website

Eligibility

You must be at least 18 years old to use our website or make a purchase. By using our website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms and Conditions.

User Account

Certain features of our website may require you to create an account. When you create an account, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain the security of your account credentials.

  • Promptly update your account information to keep it accurate and current.

  • Accept responsibility for all activities that occur under your account.

  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these terms or are used in a manner that is fraudulent, harmful, or otherwise inappropriate.

Prohibited Activities

When using our website, you agree not to:

  • Use our website for any unlawful purpose.

  • Violate any applicable laws or regulations.

  • Infringe upon the intellectual property rights of Ecoplus Solution or third parties.

  • Transmit any viruses, malware, or other harmful code.

  • Interfere with or disrupt the functionality of our website.

  • Attempt to gain unauthorized access to any part of our website or systems.

  • Use our website to distribute spam or unsolicited communications.

  • Engage in any activity that could damage, disable, or impair our website.

Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, product descriptions, and designs, is the property of Ecoplus Solution LLC or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on our website without our express written permission. You may, however, download or print content for personal, non-commercial use, provided you do not remove any copyright or proprietary notices.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Ecoplus Solution. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. By using our website, you expressly relieve Ecoplus Solution from any liability arising from your use of any third-party website.

We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit.

III. Products and Orders

Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, specifications, pricing, and availability. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

Product Colors and Images

We make every effort to display product colors and images as accurately as possible. However, we cannot guarantee that the colors you see on your device will exactly match the actual product colors, as this may vary depending on your display settings.

Pricing and Availability

All prices are listed in US dollars and are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice. We also reserve the right to correct any errors, inaccuracies, or omissions in pricing or product information.

Order Acceptance

When you place an order on our website, you are making an offer to purchase the selected products. We reserve the right to accept or reject any order at our sole discretion. Your receipt of an order confirmation does not constitute our acceptance of your order; it merely confirms that we have received your order request.

Order Fulfillment

We reserve the right to limit or cancel quantities purchased per person, per household, or per order. In the event that we need to cancel an order or part of an order, we will notify you and provide a refund for any amounts charged.

Backorders

In the event that a product is out of stock, we may place the item on backorder. You will be notified of the expected delivery date and given the option to proceed with the backorder or cancel the item for a refund.

Modifications to Orders

If you need to modify your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed for shipping.

Minimum Order Requirements

Certain products may have minimum order quantities or requirements. These will be clearly indicated on the product page or during the checkout process.

IV. Pricing and Payment Terms

Pricing

All prices on our website are in US dollars and are subject to change without notice. Prices may vary depending on the quantity ordered, product availability, and other factors.

Taxes

Sales tax may be applied to your order depending on your shipping address and applicable state and local tax laws. Any applicable taxes will be calculated and displayed during the checkout process.

Payment Methods

We accept the following payment methods:

  • All major credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Apple Pay

  • Google Pay

All payments are processed securely through Stripe, our trusted payment processing partner.

Payment Authorization

By providing payment information, you authorize us to charge the specified payment method for the total amount of your order, including any applicable taxes and shipping fees.

Payment Disputes

If you believe there is an error in your payment or you wish to dispute a charge, please contact our customer support team first. We are committed to resolving any issues promptly and fairly. If you file a chargeback with your bank or card issuer, we may suspend your account pending resolution of the dispute.

V. Shipping and Delivery

Shipping Methods

We offer a variety of shipping options to meet your needs. Available shipping methods will be displayed during the checkout process. Please refer to our Shipping Policy for detailed information about shipping methods, costs, and delivery times.

Shipping Restrictions

We currently ship to addresses within the United States and select international destinations. We do not ship to P.O. boxes or APO/FPO addresses for certain products. Any shipping restrictions will be clearly indicated during the checkout process.

Delivery Timeframes

Delivery times are estimates only and are not guaranteed. Factors that may affect delivery times include but are not limited to: product availability, shipping destination, weather conditions, and carrier delays.

Risk of Loss

All products are shipped FOB shipping point. The risk of loss and title for products pass to you upon our delivery to the carrier. We are not responsible for lost, stolen, or damaged packages once they have been handed over to the carrier.

International Shipping

For international orders, please note that you are the importer of record and are responsible for any customs duties, taxes, or fees imposed by your country’s customs authorities. We have no control over these charges and cannot predict what they may be.

VI. Returns and Refunds

Return Policy

Please refer to our Refund and Return Policy for detailed information about our return process, eligibility requirements, and refund timelines.

Return Eligibility

Items must be returned in their original, unused condition with all packaging intact within 30 days of delivery to be eligible for a refund or exchange.

Refund Processing

Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for refund processing after we receive and inspect your return.

Non-Returnable Items

Certain items, including customized or personalized products, opened items, and clearance items, are not eligible for return.

VII. Warranty and Disclaimer

Product Warranty

Ecoplus Solution products are warranted to be free from defects in material and workmanship at the time of shipment. If you receive a defective product, please contact us within 7 days of receipt.

Disclaimer of Warranties

Except as expressly provided in these terms, our products and services are provided “as is” and “as available” without any warranties of any kind, either express or implied.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to:

  • Implied Warranties of Merchantability – The products are fit for ordinary purposes.

  • Implied Warranties of Fitness for a Particular Purpose – The products are suitable for your specific needs.

  • Implied Warranties of Non-Infringement – The products do not infringe upon third-party rights.

Product Information Disclaimer

We do not warrant that product descriptions, colors, or specifications are accurate, complete, or error-free. Product images are for illustrative purposes only and may not exactly match the actual product.

No Professional Advice

The information provided on our website is for general informational purposes only and does not constitute professional advice. You should consult with appropriate professionals for advice tailored to your specific situation.

VIII. Limitation of Liability

Limitation of Liability

To the fullest extent permitted by applicable law, Ecoplus Solution LLC and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, products, or services, including but not limited to:

  • Loss of profits, revenue, or business

  • Loss of data or goodwill

  • Business interruption

  • Personal injury or property damage

  • Any other damages, whether based on contract, tort, negligence, strict liability, or otherwise

Total Liability

In no event shall our total liability to you for all claims arising out of or related to these terms or your use of our products or services exceed the total amount you paid to us for the specific product or service giving rise to the claim.

Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

IX. Indemnification

Your Obligation to Indemnify

You agree to indemnify, defend, and hold harmless Ecoplus Solution LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of our website, products, or services

  • Your violation of these Terms and Conditions

  • Your violation of any applicable laws or regulations

  • Your infringement of any third-party rights

Defense and Resolution

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses.

X. Force Majeure

Unforeseeable Events

Ecoplus Solution shall not be liable for any failure or delay in performance of its obligations under these terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to:

  • Acts of God (natural disasters, earthquakes, floods, fires)

  • War, terrorism, or civil unrest

  • Government actions or regulations

  • Labor disputes or strikes

  • Supply chain disruptions

  • Carrier or supplier failures

  • Pandemics, epidemics, or public health emergencies

  • Any other event that is beyond our reasonable control

Notification and Resolution

In the event of a force majeure event, we will notify you as soon as reasonably practicable and make reasonable efforts to resume performance as quickly as possible.

XI. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the federal or state courts located in Bernalillo County, New Mexico.

Dispute Resolution

We aim to resolve any disputes promptly and amicably. Before initiating any legal action, you agree to:

  1. Contact Us First – Submit your complaint in writing to thongnv37@gmail.com, providing a detailed description of the issue and the resolution you seek.

  2. Informal Dispute Resolution – Give us 30 days to investigate and respond to your complaint.

  3. Negotiation – Work with us in good faith to resolve the dispute through negotiation.

Binding Arbitration

If we are unable to resolve a dispute through informal means, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in Albuquerque, New Mexico.

Waiver of Class Actions

You agree that any dispute resolution proceedings shall be conducted on an individual basis and not as a class action, consolidated action, or representative action. You may not combine your claims with those of any other person or entity.

XII. Termination

Termination by Us

We reserve the right to terminate or suspend your access to our website, products, or services at any time, with or without cause or notice, including but not limited to:

  • Violation of these Terms and Conditions

  • Fraudulent or harmful activities

  • Non-payment of amounts owed

  • Any other conduct that we deem inappropriate or harmful

Termination by You

You may terminate your account at any time by contacting our customer support team. Upon termination, your access to our website and services will cease.

Effect of Termination

Upon termination, all provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to warranty disclaimers, liability limitations, and indemnification obligations.

XIII. Privacy and Data Protection

Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Data Collection

By using our website, you consent to our collection and use of your personal information in accordance with our Privacy Policy.

Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

XIV. Communications and Notices

Consent to Electronic Communications

By using our website or providing your contact information, you consent to receive electronic communications from us, including but not limited to:

  • Order confirmations

  • Shipping updates

  • Promotional materials (if you have opted in)

  • Policy updates

  • Customer service responses

How We Communicate

We may communicate with you via email, phone, or through our website. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

How to Unsubscribe

If you no longer wish to receive promotional communications from us, you may unsubscribe by:

  • Clicking the “Unsubscribe” link in any promotional email

  • Contacting us at thongnv37@gmail.com

Please note that you may continue to receive transactional communications related to your orders, even if you unsubscribe from promotional communications.

XV. Miscellaneous

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the entire agreement between you and Ecoplus Solution LLC regarding your use of our website and purchase of our products.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

Assignment

You may not assign your rights or obligations under these Terms and Conditions without our prior written consent. We may assign our rights and obligations at any time without notice.

Headings

The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of the terms.

Language

These Terms and Conditions are written in English. Any translation is provided for convenience only, and the English version shall control in the event of any conflict.

Survival

All provisions of these Terms and Conditions that by their nature should survive termination shall survive, including but not limited to warranty disclaimers, liability limitations, and indemnification obligations.

XVI. Updates to These Terms

Policy Updates

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically.

Notification of Changes

If we make significant changes to these Terms and Conditions, we will notify you through our website or via email. Continued use of our services after any changes constitutes your acceptance of the updated terms.

Your Responsibility

It is your responsibility to review these Terms and Conditions regularly to stay informed of any updates. If you do not agree to any changes, you should stop using our website and services.

XVII. Contact Us

We’re Here to Help

If you have any questions, concerns, or need clarification about these Terms and Conditions, please don’t hesitate to contact us. We are here to assist you and ensure that your experience with Ecoplus Solution is positive and transparent.

How to Reach Us

  • Email: thongnv37@gmail.com

  • Phone: +84919912232

  • Address: 1209 MOUNTAIN ROAD PL NE, STE R, ALBUQUERQUE, NM 87110, USA

XVIII. Customer Acknowledgment

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that you are at least 18 years old and have the legal capacity to enter into this agreement.

Your Responsibility

You are responsible for ensuring that you comply with all applicable laws and regulations when using our website and products. You agree to use our products in accordance with the intended purpose and any instructions provided.

Product Compliance

You are responsible for ensuring that our products comply with any applicable regulations, standards, or requirements in your jurisdiction. We recommend consulting with appropriate professionals to ensure compliance.

XIX. Legal Disclaimers

Accuracy of Information

While we strive to provide accurate and up-to-date information on our website, we do not warrant that all information is complete, accurate, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions.

Product Compatibility

We make no representations regarding the compatibility of our products with any specific applications, uses, or environments. You are responsible for ensuring that our products are suitable for your intended use.

Environmental Claims

Our claims regarding the environmental benefits of our products are based on current scientific understanding and industry standards. These claims are subject to change as new information becomes available.

No Legal Advice

Nothing on our website constitutes legal advice. You should consult with legal professionals for advice regarding your specific situation, including compliance with applicable laws and regulations.

XX. Acceptance of Terms

Effective Date

These Terms and Conditions are effective as of the date of your first use of our website. By continuing to use our website, you agree to be bound by these terms.

Full Agreement

These Terms and Conditions, together with our Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the full and complete agreement between you and Ecoplus Solution LLC.

Questions

If you have any questions about these Terms and Conditions, please contact us at thongnv37@gmail.com.

Ecoplus Solution LLC – Sustainable Dinnerware for a Better Tomorrow